Senior Business Analyst (Payment Operations)

Job Title:

Senior Business Analyst - Payment Operations

Location:

Ops Center

What you'll do:

As a Senior Business Analyst, you'll collaborate across the organization and lead the analysis of complex business challenges for your assigned business lines, serving as a strategic partner and subject matter expert in systems, processes, procedures, products, and services. You'll drive operational efficiency, optimize workflows, and provide high-level analytical insights to support data-driven decision-making. In this role, you'll collaborate closely with leadership and cross-functional teams to ensure business initiatives align with organizational strategy while fostering continuous improvement.

• Partner with stakeholders to define business requirements, assess impacts, and prioritize initiatives, ensuring alignment with the organization's strategic goals. • Lead requirements gathering, process analysis for business and technology initiatives by translating business needs into Project Charters, BRD’s, Process Flows, and Implementation Plans. • Lead efforts to document evaluate and enhance business processes and procedures. • Identify opportunities for automation and efficiency improvements. • Partner with stakeholders to identify opportunities for operational improvement, automation, and digital transformation. • Design and manage complex reports, synthesize large datasets, and develop actionable insights that support executive decision-making, monitor key performance…