Senior Business Analyst

Location Designation: Hybrid - 3 days per week

Role Overview:

The Business Analyst will play a foundational role on a newly formed Discovery team, focused on uncovering, documenting, and analyzing existing business processes that support life insurance policy administration and related operations.

This role is focused on deep process discovery, institutional knowledge capture, and fact‑based clarity to enable modernization, simplification, and system replacement efforts. The analyst will work closely with business SMEs, product owners, and technology partners to establish a clear and shared understanding of how work is performed today (“as‑is”) and where complexity, risk, and opportunity exist.

What You’ll Do:

Business Process Discovery & Documentation

• Lead discovery of existing end‑to‑end business processes across legacy and modern systems • Conduct interviews, workshops, and working sessions with business and technology SMEs • Document as‑is processes, workflows, decision points, handoffs, controls, and exceptions • Identify undocumented knowledge, manual workarounds, and service processes

Analysis & Insight

• Analyze discovered processes to identify complexity, duplication, risk, and inefficiency • Highlight system dependencies, integration touchpoints, and data handoffs • Surface gaps between documented processes and actual execution • Identify candidate areas for simplification, standardization, or elimination

Knowledge Enablement for Modernization

• Produce…