US Omnichannel Solution Architect

The Position

The Senior Omnichannel Solution Architect is responsible for designing scalable, business-driven solutions that enable Genentech’s omnichannel engagement and orchestration capabilities.

This role focuses on building and evolving an integrated ecosystem leveraging Adobe Experience Platform (RT-CDP, Adobe Journey Optimizer, and Customer Journey Analytics), while ensuring alignment with enterprise architecture, data strategy, privacy, and governance standards.

The Opportunity:

This is an on-site position; you must be willing to work on-site.

You will define architecture across customer data, identity, segmentation, personalization, web experiences, social engagement, orchestration, activation, and measurement capabilities.. Working closely with business, product, engineering, data, and vendor teams, you will drive architecture decisions that balance current delivery needs with long-term scalability and sustainability.

Job Responsibilities

Architecture & Solution Design

• Define end-to-end omnichannel architecture aligned with business and enterprise standards. • Establish customer data models, identity frameworks, integration patterns, and architecture best practices. • Define and manage non-functional requirements including performance, scalability, security, and compliance. • Identify architecture risks, dependencies, and technical debt.

Customer Data & Integration

• Design integrations across CRM, MDM, consent platforms, web/mobile event data, social…