Product Manager (Personalisation & Loyalty)

Описание Holland & Barrett aims to make health and wellness a way of life for everyone. It offers the H&B&Me loyalty programme and creates customer experiences across digital and in-store channels.

Задачи • Shape the vision, strategy, and roadmap for Personalisation and Loyalty • Lead multiple product teams to deliver customer and business outcomes • Create connected, personalised experiences across the website, app, and stores • Collaborate with technology, data, marketing, and design teams to bring ideas to life • Use customer insights, experimentation, and data to improve engagement, conversion, and retention • Influence stakeholders and support wider digital transformation priorities

Требования • Experience leading customer-facing digital products and product strategy • Knowledge of personalisation, loyalty, or digital customer experiences • Experience guiding teams through product discovery, delivery, and optimisation • Confidence using data and customer research to inform decisions • Ability to bring people together, communicate clearly, and balance customer and commercial needs

Условия • 12-Month fixed-term contract covering maternity leave • 33 Days of annual leave, including bank holidays • Holiday purchase scheme • 24/7 Virtual GP access • Private medical insurance with single cover • Annual free at-home health testing kit after 6 months' service • Access to the Employee Assistance Programme and a network of Mental Health First Aiders • Workplace pension with a…