AI Solution Architect

Overview

Qualfon is building a team of Solution Architects to own the AI relationship for our external business clients, working hand-in-hand with the Strategic Account Managers (SAMs) and Business Developers (BDs) who own the commercial relationship. This role is a hybrid of technical solution architect and client relationship manager: someone who is as comfortable in a client business review discussing renewal risk and contract performance as they are explaining how a GenAI quality-evaluation or agent-assist capability translates into measurable client value.

Each Solution Architect owns a defined book of clients and is expected to know that portfolio in detail: locations, key contacts, performance trends, contract terms, and the client's current and potential AI capability footprint. The objective is straightforward — deepen and grow AI penetration across the assigned client portfolio, in lockstep with the Sales and Operations partners who manage the day-to-day account relationship.

Benefits & Time Off: As a full-time position, Company benefits are offered in compliance with the Affordable Care Act (ACA), state and federal law, and Company policies. These benefits include Medical, Dental, Vision, Employee Assistance Program, Life and Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital Indemnity, Legal, Identity Protection, Pet Insurance, and 401k.Full-time employees are eligible to receive paid time off…