Senior Manager, Data Science

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

The Experience Analytics and Reporting (EAR) team is seeking an analytically driven Senior Manager, Data Science to lead horizontal AI, analytics, and reporting initiatives that span all CCT workstreams as part of the enterprise Contact Center Transformation effort. This role is ideal for a hands-on data science leader who thrives in fast-paced, high-stakes environments and is passionate about improving the member and advocate experience through AI. The key focus of the role is to drive AI model development and optimization, own cross-workstream performance measurement and reporting, and identify and quantify new opportunities to reduce contacts, improve self-service adoption, and increase advocate efficiency across UHC and Optum.

AI & Analytics Leadership

• Lead AI model development, optimization, and performance measurement across multiple CCT workstreams • Define and maintain measurement frameworks, KPI definitions, and value-realization methodologies for AI-driven initiatives • Partner with workstream owners and solution development teams to evaluate model performance, prioritize…