Data and Business Analyst

Задачи As the Lead ICM Data and Business Analyst, you will be responsible for analytics and platform support across 100+ countries. You’ll collaborate across time zones and cultures—from LATAM to Asia Pacific—helping to keep our systems running smoothly and our insights flowing. You will help ensure continuity of critical operational activities, maintain data quality standards, support business stakeholders, and enable ongoing process improvement initiatives during the maternity leave period.

• Collaborate with IT to build /test and deploy necessary reporting infrastructure • Support and maintain a range of reports and dashboards using various BI tools and databases • Actively participate in system implementation or release activities • Partner with the Shared Service Teams to support platform upgrades, enhancements, and ensure ticket Service Level Agreements (SLAs) are being met; identify process improvements where possible • Provide training and support to end-users on the use of systems and reporting tools • Manage and follow up on monthly outstanding action items and reporting to ensure timely completion. • Support the scheduling and coordination of ICM meetings and stakeholder communications. • Develop and maintain ad hoc Power BI reports and dashboards using SFDC data. • Assist with CSOD account administration, user support, and issue resolution. • Review and validate manual agent records prior to system uploads to ensure data accuracy and completeness. • Prepare and…