ServiceNow SAM Developer

Location: Camp Springs, Maryland

Category: Software Engineer Travel Required: No Remote Type: No Clearance: Secret

As a ServiceNow Developer, you will be the hands-on engineering force behind the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF). Working in close coordination with architects and business stakeholders, you will build, configure, and deploy the automated workflows, custom applications, and system integrations that replace legacy, siloed processes. Your ability to write clean code, establish modern API integrations, and leverage ServiceNow out-of-the-box capabilities is vital to delivering secure, efficient, and user-centric solutions that directly support DAF mission readiness and day-to-day operations.

Job Duties:

• SAM & ITAM Module Engineering. • Module Configuration: Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations. • License & Compliance Operations: Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines. • Lifecycle Automation: Design end-to-end asset lifecycle automations (e.g., software request, allocation, harvesting/reclamation, renewal, and retirement) using Flow Designer, Workflow Editor, and Scoped Applications. • Platform Development & Customization. • Full-Lifecycle Development: Design, code, debug, test, document, and deploy…