Product Manager, UCaaS/CCaaS

Salary: £60,000 - 60,000 per year

Requirements:

• Experience working with collaboration, communications, or customer engagement platforms • Strong understanding of product delivery and roadmap ownership • Experience working with cross-functional technology teams • Interest in digital experience, automation, and modern workplace technology • Strong stakeholder and communication skills • Proactive mindset focused on continuous improvement • Ability to balance business needs, user experience, and technical capability • Experience with Zoom, UCaaS, telephony, or omni-channel platforms is beneficial

Responsibilities:

• Own and evolve the product roadmap for communications and collaboration platforms • Drive improvements across Zoom and omni-channel engagement tools • Work with Engineering, IT, and Operations teams to deliver features, integrations, and enhancements • Shape how