IT Manager

IT Manager

Company Overview:

At VETRO, we believe visualizing data unlocks hidden potential, radically simplifying business operations and digitizing the future of connectivity. We focus on empowering network operators with clarity and control over their fiber networks, enabling them to operate more efficiently. Our platform serves as the physical network asset system of record, offering visibility and control from strategic planning to daily operations. We empower our customers to bridge the digital divide, unlock new opportunities, and maximize the value of their networks.

Let's collaborate to shape the future of connectivity.

Location: On-Site (Portland, ME) (At least 3 days a week)

Position Overview:

Reporting to the Senior Manager of Operations, the IT Manager will be responsible for providing internal helpdesk support, managing user access, and ensuring the smooth operation of both remote and on-site IT infrastructure. You will play a key part in onboarding and offboarding processes, maintaining SOC-2 compliance, and continuously improving IT processes across the company. Further, you will own a variety of IT oriented projects which help provide the foundation to scale.

Key Responsibilities, including but not limited to:

• Helpdesk Support: Provide internal helpdesk support for end-user Mac and Windows hardware, software, and peripherals to remote and in-office employees. • User Access & SaaS Management: Manage internal user access rights and SaaS…