Associate Product Manager

About the role:

We're looking for an Associate Product Manager to be Rezdy's dependable NA presence — covering the hours our Sydney/Melbourne-based PM and dev team aren't online. This is a strong fit for someone energized by operational rigor and real-time problem-solving: comfortable triaging under pressure, translating between technical and commercial audiences, and building product judgment by working closely alongside a senior PM rather than owning a roadmap from day one. Pacific timezone

What you'll do:

• Connect the time zones. Be the dependable daily link between North America stakeholders — support and account management teams — and the Sydney/Melbourne-based PM and dev team, flagging decisions and blockers in real time rather than letting them wait for the next overlap window. • Be the NA distribution conduit for Commercial leads and distribution partners (Viator, GYG, etc) and Distribution Resellers • Keep incidents moving and visible during NA hours. Triage escalations that occur in NA working hours against a defined severity framework, looping in the senior PM and dev lead when judgment calls exceed current scope, and making sure NA support and AM teams get clear, live updates rather than waiting for the next AU working day. • Surface and track AM churn risk. Own intake of NA account-manager-flagged churn risk — capturing impact and urgency the moment it's raised — so it's framed and ready to compete fairly when the senior PM and dev lead plan the sprint. •…