Senior Business Analyst

Salary: $900 - $990 per day including superannuation

About the Company Davidson is partnering with a leading financial services organisation currently investing in the continued improvement of its customer experience capability.

About the Role We are seeking an experienced Senior Business Analyst to support a customer experience transformation initiative, working across business processes, technology and operational improvement.

You will work with a broad range of business and technology stakeholders to understand current-state processes, identify pain points and improvement opportunities, and help design practical future-state solutions that improve both customer and operational outcomes.

Key responsibilities will include:

• Map and analyse current-state processes and customer journeys. • Design future-state processes and identify opportunities for improvement. • Facilitate workshops with business, technology and operational stakeholders. • Gather, analyse and translate business requirements into practical solutions. • Identify process gaps, inefficiencies and opportunities for simplification. • Support technology-enabled process improvement and automation initiatives. • Develop clear process documentation, requirements and supporting artefacts. • Work across multidisciplinary teams to support the delivery and embedding of change.

About You You will be an experienced Business Analyst with a strong background in process improvement and transformation within banking or…